Who we are
Our website address is: https://supportforagents.com
What personal data we collect and why we collect it
When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.
If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.
Any information you provide on our contact forms is used solely by us to effectively manage our communication with you.
We use cookied to enhance your experience when visiting our website.
If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.
If you have an account and you log in to this site, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.
If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.
Embedded content from other websites
Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
Who we share your data with
Your data is not shared with anyone outside our company.
How long we retain your data
If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.
For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.
What rights you have over your data
If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.
Where we send your data
Your data is only used in conjunction with your enquiry and not shared to any 3rd parties. Rest assured, we won’t sell or share your information.
Visitor comments may be checked through an automated spam detection service.
Your contact information
Any contact information you provide is used solely by us to effectively deal with your enquiry.
How we protect your data
Your data is stored on our secure server which is continually updated to with the latest security patches.
What data breach procedures we have in place
Our website is continually updated and monitored for security breaches.
What third parties we receive data from
We do not actively collect data from 3rd parties, however if you visit us from a 3rd party referrer they may share information that you have left with them,
What automated decision making and/or profiling we do with user data
Your data is only used in conjunction with your enquiry, however we may use this information to contact you in the futire regarding new products or services we offer.
Industry regulatory disclosure requirements
We comply with all industry disclosure requirements.